Returns
Not the right bow, draw weight or arrow spine? Here's how returns work.
Return window
- Return unused items within 30 days of delivery for a refund to your original payment method.
- Items must be unshot and in their original packaging, with all limbs, accessories and hardware.
- Arrows must be uncut, with no inserts or points glued in.
- Pre-orders can be cancelled for a full refund any time before they ship.
- Return shipping on unused items is a flat $25, deducted from your refund. Damaged or defective items are returned free of charge.
Damaged or defective items
If a bow, arrow or accessory arrives damaged or doesn't work as it should, email us within 30 days of delivery with your order number and a photo or short description of the problem. We'll arrange a replacement part, an exchange or a refund.
Start a return
Email support@sanlida.ca with your order number. We'll send return instructions. Refunds are issued once the item is received and inspected.